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Ireland’s consumer watchdog has launched an investigation into Ticketmaster’s handling of Oasis ticket sales following public outcry and political reaction.
In a statement on its website, the Competition and Consumer Protection Commission (CCPC) said that its investigation was coming after a review of over 100 complaints received by the CCPC helpline.
Chair of the CCPC, Brian McHugh said that customers were “very disappointed and frustrated” following their experience of trying to buy tickets for the much-anticipated concerts due to take place August 16 and 17, 2025.
“While companies in Ireland are allowed to respond to market demand, there are legitimate concerns over how consumers were treated and we have decided that an in-depth investigation is necessary. If we find that consumer protection laws were broken we will take action,” Mr McHugh said, adding that they were “grateful” to consumers who shared their experience with the watchdog, as it “helped us develop a picture of last weekend’s events”.
As an investigation has now been opened, the CCPC stated that it can provide no further comment on the matter at this time.
However, written comments and “any supporting materials” from consumers about their experience of buying, or attempting to buy, Oasis tickets on the weekend August 31 were encouraged by the CCPC.
“Consumers can send this to the investigation team at CEDinvestigation@ccpc.ie” the statement read.
The CCPC is the statutory body responsible for promoting compliance with, and enforcing, competition and consumer protection law in Ireland.
This comes after Oasis said earlier this week in a statement to PA Media that it wasn’t aware that “dynamic pricing” had been used in the sale of tickets.
“It needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management,” the band said.
As a result of the pricing system, some fans were required to pay much more than they expected for the tickets, with prices rising into the hundreds of euros for basic tickets.
In the UK, the Competition and Markets Authority (CMA) launched a similar investigation into Ticketmaster sale of Oasis tickets, which will seek to discover whether consumers were made aware that tickets would be subject to dynamic pricing.
Earlier this week, Taoiseach Simon Harris lent his support to an investigation into the handling of the sales, saying that he does “think this needs to be reviewed”.
Meanwhile, Fianna Fáil TDs Niamh Smyth and Jim O’Callaghan, as well as Senator Timmy Dooley, have moved to introduce legislation that would ban ‘dynamic pricing’ from Ireland.
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